Privacy Policy

The Summit Pharmacy Group are committed to protecting your privacy, we are bound by the Australian Privacy Principles set out in the Commonwealth of Australia Privacy Act 1988, and are fully committed to complying with those principles. 

What do we do with data collected in our Privacy Statement?

This information is used to improve our services to you our customers, also to help improve our capabilities in operating our business. This information is not viewed by any other person/s other than those employed by the Summit Pharmacy Group.

Summit Pharmacy Group are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We are required to comply with the Australian Privacy Principles under the Commonwealth of Australia Privacy Act 1988, and are fully committed to complying with those principles.

Summit Pharmacy Group pharmacies collect information about you for two reasons: firstly, to expedite the process of completing your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Medicare number – Identification for sale of S3 medications
  • Drivers License – Identification for sale of S3 medications
  • Medication History – Patient Profile
  • Email address
  • Credit/debit card details

This information is required to proceed with your transaction, also if a pharmacy from which you have placed your order needs to contact you for any reason regarding your purchase.

Each time we sell a scheduled three (S3) medication, we are required by the National Health Act and relevant State/Territory Pharmacy legislation, to collect and hold details about the customer concerned. These details are also used to warn of possible drug interactions and adverse drug reactions and ensure safe usage and delivery of medicines to the patient. In addition, we need to record our customers purchase details to be able to issue receipts and or proof of purchase.

Your activities and purchases on our website are private and secure and no information is shared with 3rd parties.

Credit Card Security

Credit Card information entry is encrypted and protected via a 128bit SSL security certificate. Credit card details are not stored on the site’s web server but are transferred securely to our gateway partner eWay. Credit card payments are not processed immediately, therefore the credit card information is stored securely within the eWay payment gateway until our staff approve the payment.

If you have any concerns about privacy issues, please do not hesitate contact us and outline your concerns, so we can address them as soon as possible.

Special care is always taken with your health information

Pharmacists routinely collect information about the health of customers and the services provided to them. This information is classified as “sensitive information”, and is subject to more stringent requirements other than personal information. Sensitive information will not be collected unless the individual to whom it relates consents to its collection.

Summit Pharmacy Group pharmacies will not e-mail you anything other than purchase receipts and parcel tracking information unless you have given us your consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If at any stage a Summit Pharmacy Group customer would like their information removed from our database, we require an email stating the username, password and identifying information and the customers details will be removed from our records.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Your Personal Details and other information

Entry of user names and passwords and any sensitive health information are encrypted and protected via a 128bit SSL security certificate.

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie", which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


Cookies are used to maintain session information for logged in users and to keep track of which store has been selected by the user. Additional cookies may also be introduced on the website to collect statistical information. If the use of cookies is of any concern, cookies can be disabled in your browser however this will cause some functions to be disabled.

For more information on cookies visit
If you have any questions/comments about privacy, please contact us.

Why do we require Patient Profiles to be entered on particular products?

Patient profiles are required for the sale of particular products to ensure that these products will not cause any potential interactions with other medications, allergies or health conditions that the customer may currently take. This information is not supplied to any other party. Patient profiles are not required for products that are deemed not to have a potential for any of these interactions.

Can Summit Pharmacy Group customers order with anonymity?

Summit Pharmacy Group stores do require a physical address to deliver parcels to and a signature on receipt of delivery, anonymity cannot be assured.

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